Questioning the Design of Business Process Maturity Models

The importance of business process management goes without saying. As its realization is less straightforward, maturity models have been developed to gradually assess and improve business processes. Although their aim is to assist organizations, the proliferation of maturity models also confuses organizations. They have no overview of existing models and their differences, which makes an informed choice difficult. Choosing the right business process maturity model (BPMM) is however important, as previous research indicated the existence of different maturity types being measured by the existing models [1]. We now add further design elements to our comparative framework by conducting a content analysis of 69 BPMMs. Afterwards, the identified design elements are transformed into a questionnaire that practitioners can use to find the BPMM that best fits their needs. In this paper, we present 16 questions to be included in the questionnaire, without elaborating on the mapping of individual maturity models.